Frequently Asked Questions
Answers to all important questions about 8upb, right here
Whether it's about accounts, payments, security, or support — if you have a question, this FAQ page was made for you.
This page was created to give you direct, straightforward answers to questions that commonly come up when using 8upb. Below you'll find more than 20 questions and answers organised into five categories: security, verification, deposits, customer support, and account management. Every answer is concise and practical. If your question isn't covered here, reach out via our live chat or email — support is available 24/7.
Frequently Asked Questions
Browse questions by category and click one to see the answer.
Stay Safe
A good password should contain uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Choose a password that is at least 10-12 characters long. Do not use your name, date of birth, or any easily guessable words. Use a different password for each site and never share it with anyone. Using a password manager makes it easier to keep track of them.
Yes. The 8upb platform uses SSL encryption, which keeps your personal and financial information fully protected. If you see a padlock icon in your browser's address bar, your connection is secure. We regularly invest in technical security to ensure fair play.
Change your password immediately and notify the 8upb support team. Contact us via live chat or by email at [email protected]. Provide details of any suspicious transactions. Our team will take prompt action to help secure your account. In the meantime, avoid making any new deposits or withdrawals.
The only official 8upb domain is 8upb.lat. Always check the URL in your address bar carefully before using any site. Scammers create fake sites using slight spelling variations (such as 8up-b.com, 8upbb.lat). Instead of following links from social media, type the URL directly into your browser or use your official bookmark.
Never share your OTP or mobile banking PIN with anyone. The 8upb support team will never ask for your OTP, password, or PIN. If someone claims to be a 8upb representative and asks for this information, it is a scam attempt. End the conversation immediately and report it to our support team.
Verification & Documents
Account verification (KYC) is done primarily for your own protection. It prevents unauthorized access and ensures that your winnings are actually delivered to you. If verification is not completed, processing of large withdrawals may be delayed. It is a straightforward and secure process.
Yes, all documents you submit are stored on SSL-encrypted servers. No information is shared with third parties. In accordance with 8upb's privacy policy, your personal information is used solely for verification purposes. Read the privacy policy for more details.
Verification may typically be requested at the time of your first large withdrawal or if unusual activity is detected on your account. You may also be asked to update your information at any time for security reasons. Submitting your information in advance reduces waiting time when you withdraw.
Yes, this is very important. The name registered on your 8upb account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal may be held. Contact support if you have any issues with your name.
A National ID card (NID) is generally the most accepted document. A passport or driving licence may also be accepted. The document must be clearly readable and not expired. A utility bill or bank statement may be required to verify your address.
How to Make a Deposit
After logging in to 8upb, go to the deposit option and select bKash as your payment method. Enter the desired amount (minimum ৳300) and send the payment to the displayed bKash number. Verify the transaction ID after making the payment. Your balance will be updated within a few minutes.
8upb itself does not charge any deposit fees. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges. Bank transfers may also carry the bank's own service charges. Check your provider's fees before making a deposit.
Yes, Nagad is a fast and simple method. Select Nagad on the deposit page, enter the amount (minimum ৳300), and send money via Nagad to the provided number. Once the payment is successful, copy and save the transaction number. If you have any issues, notify support right away.
First, wait a few minutes — there may be a brief delay due to network lag. If it still hasn't appeared, contact us via live chat or at [email protected] with your transaction ID and amount. If you have a screenshot, share it — you'll get a faster resolution.
Customer Support
The faster you want a resolution, the more information you should prepare in advance. Have your account username or email, a brief description of the issue, and for payment-related problems the transaction ID, date, and amount ready, along with a screenshot of the issue if possible. This allows the support team to act much faster.
Yes, absolutely. The 8upb support team provides assistance in both Bangla and English. Our team is set up with Bangladeshi players in mind, so you can comfortably communicate in Bangla.
8upb has two support channels. The first is Live Chat — it's the fastest for immediate help. The second is Email — write to [email protected] with a detailed description of your issue. For complex problems, it's convenient to attach screenshots when sending an email.
Yes. 8upb's support team operates seven days a week, 24 hours a day. Whether it's night or early morning, a holiday or not — you can reach us anytime via live chat or email. If something is on your mind, don't wait — contact us right now.
Account-Related Questions
First, make sure you are entering your username and password correctly — uppercase and lowercase letters matter. Clear your browser's cache and cookies, then try again. If you are using a VPN, try turning it off. If the problem persists, use the "Forgot Password" option or contact support.
When logging in from a new device, you may need to complete a verification step for security purposes. A code may be sent to your registered email or mobile number. This is completely normal and is part of keeping your account secure. If you don't receive the code, contact support.
On the login page, click the "Forgot Password" link. Enter your registered email address or mobile number. A reset link or code will be sent to you. Set a new strong password. If you don't receive the reset email, check your spam folder as well. If you still have trouble, write to support.
Usernames must generally be between 4 and 20 characters and can only use English letters and numbers. Passwords require a minimum of 8 characters, and it's best to mix numbers and letters. Once a username is set, it cannot be changed later, so think it through from the start.
No. Only one account per person is allowed. Attempting to open multiple accounts may result in both accounts being closed and the balance being forfeited. If you have trouble accessing your previous account, contact support directly. There is no need to open a new account.
To close your account, email [email protected] or let us know via live chat. Please withdraw any remaining balance before closing your account. Our support team can also help you take a temporary break (Self-Exclusion) as part of responsible gaming. You can find more information on the Responsible Gaming page.
Didn't find an answer to your question?
If you couldn't find a solution to your problem in the Q&A above, don't worry. 8upb's support team is available seven days a week, 24 hours a day, ready to assist you in Bengali and English.